FAQs
General
General
What is Basalt?
What is Basalt?
What is Basalt?
How do I use Basalt products?
How do I use Basalt products?
How do I use Basalt products?
Are Basalt products cruelty-free?
Are Basalt products cruelty-free?
Are Basalt products cruelty-free?
How do I stay updated on new Basalt products and promotions?
How do I stay updated on new Basalt products and promotions?
How do I stay updated on new Basalt products and promotions?
How can I contact Basalt customer service?
How can I contact Basalt customer service?
How can I contact Basalt customer service?
Where can I find more information about your ingredients?
Where can I find more information about your ingredients?
Where can I find more information about your ingredients?
What makes Basalt unique?
What makes Basalt unique?
What makes Basalt unique?
Shipping
Shipping
What shipping options do you offer?
What shipping options do you offer?
What shipping options do you offer?
How long does shipping take?
How long does shipping take?
How long does shipping take?
Do you ship internationally?
Do you ship internationally?
Do you ship internationally?
What happens if my order is lost or damaged during shipping?
What happens if my order is lost or damaged during shipping?
What happens if my order is lost or damaged during shipping?
Can I track my order?
Can I track my order?
Can I track my order?
Returns
Returns
Can I return or exchange a product?
Can I return or exchange a product?
Can I return or exchange a product?
How do I initiate a return or exchange?
How do I initiate a return or exchange?
How do I initiate a return or exchange?
What is the condition of the product for returns?
What is the condition of the product for returns?
What is the condition of the product for returns?
Do I get a full refund?
Do I get a full refund?
Do I get a full refund?
How long does it take to process a return or exchange?
How long does it take to process a return or exchange?
How long does it take to process a return or exchange?