Privacy Policy
Effective date
04.02.2025
Inquiries
Basalt Privacy Policy
At Basalt, we value your trust and prioritize the protection of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, products, and services.
Information We Collect
We collect information you provide directly to us, such as contact information, payment details, and order history. This includes data you share with us through our contact form or customer service interactions. We also collect data automatically, including usage data like IP address, browser type, and device type, as well as information gathered through cookies and tracking technologies for analytics and marketing purposes.
How We Use Your Information
Your information is used to process and fulfill orders, provide customer support, and send marketing communications if you've opted-in. We also use it to improve our website, products, and services, and to analyze usage and trends.
Sharing Your Information
We share your information with service providers who assist us with payment processing, shipping, and analytics. We may also share data with partners for marketing and promotional purposes, but only with your consent. Additionally, we may share information with authorities if required by law or to protect our rights.
Data Security and Retention
We take reasonable measures to protect your information and retain your data for as long as necessary to fulfill our purposes or as required by law.
Your Choices
You have choices regarding your information. You can update your contact preferences or opt-out of marketing communications. You're also entitled to request access to or correction of your personal information. If you wish to have your personal information deleted, we'll process your request subject to applicable laws.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws. If we make material changes, we'll notify you.